PUBLIC OFFER FOR BOOKING TOURIST PRODUCTS
(version as of January 01, 2026)
Republic of Kazakhstan, East Kazakhstan Region,
Katon-Karagay District, Katon-Karagay Village
Individual Entrepreneur "Kat'n'Go", IIN 880721300745, License No. 24030272 dated October 10, 2024 for conducting inbound and domestic tourism activities, hereinafter referred to as the "Tour Operator", hereby offers any individual in legal capacity to enter into/accept this public offer for booking a tourist product under the terms set forth below.
This public offer governs the relationship between the Tour Operator and the Customer exclusively with respect to booking tourist products and does not constitute a tourist service agreement.
Tourist services are provided exclusively on the basis of a written tourist service agreement concluded between the Tour Operator and the Customer (Tourist) in accordance with Article 17 of the Law of the Republic of Kazakhstan "On Tourism Activities".
Acceptance of this Offer becomes effective when the Customer performs the following actions:
a) completing and submitting a booking request; and
b) making payment or prepayment.
By accepting of this Offer the Customer assents and acknowledges the terms of booking the tourist product and obligations to subsequently conclude a written tourist service agreement. Acceptance of this offer also constitutes the Customer's consent to the processing of their personal data.
Acceptance of the offer does not signify the commencement of tourist services.
TERMS AND DEFINITIONS USED IN THIS OFFER.
General Terms and Definitions. The terms used in this Offer are interpreted in accordance with the definitions provided below. In the absence of specific definitions, individual terms and provisions of this offer are interpreted in general meaning. Terms and definitions used in the singular, plural, and other genders (cases) are equivalent.
Acceptance of the Offer - a response by the person to whom the offer is addressed indicating their acceptance thereof. The response must be complete and unconditional. The response must be complete and unconditional. Acceptance of this offer also includes the Customer performing the actions specified in section 8 of this Offer.
Tourist Service Agreement - a written agreement concluded between the Tour Operator and the Customer in accordance with Article 17 of the Law of the Republic of Kazakhstan "On Tourism Activities", on the basis of which tourist services are provided.
Customer - an individual in legal capacity who has reached the age of eighteen, ordering tourist services from the Tour Operator and making payment for the provision of such services. The Customer may be the Tourist themselves or an individual acting on behalf of the Tourist(s).
Booking Request - a written request for the Tour Operator's services (including electronic means via the Website, email, and other means of data transmission on the Internet).
Offer - this public offer (proposal) on provision of the Tour Operator's services, addressed to an unlimited number of individuals, posted on the Website and at the Tour Operator's Office, in accordance with the legislation of the Republic of Kazakhstan.
Office - the actual location of the Tour Operator.
Website User - an individual who has accessed (visited) the Website.
Website - the Tour Operator's website https://katongo.kz
Information about the Customer and/or Tourist - to the extent necessary for the performance of the Agreement, is indicated in the Booking Request, which is completed by the Customer electronically on the Tour Operator's website and issued to the Customer after payment for the Tourist Services.
Parties - a term meaning collectively/jointly the Customer (Tourist) and the Tour Operator.
Tour - a tourist trip along a specific route within specific dates, supported by a set of the Tour Operator's Tourist Services.
Tourist - an individual undertaking or wishing to undertake travel (tourism) not related to business activities.
Tour Operator - Individual Entrepreneur "Kat'n'Go".
Tourist Product - a set of all necessary Tourist Services sufficient to meet the tourist's needs during the trip.
Tourist Voucher - a document issued by the Tour Operator after the conclusion of a written tourist service agreement, confirming the Tourist's right to receive tourist services included in the tourist product.
Tourist Services - services provided by the Tour Operator in accordance with the legislation of the Republic of Kazakhstan.
PUBLIC OFFER TERMS
1. Subject Matter.
1.1. This Offer constitutes the Tour Operator's official proposal to individuals in legal capacity to enter into an agreement under the terms of this Offer regarding the booking of a tourist product (receipt and processing of the booking request, confirming/not confirming a booking, issuing an invoice, accepting payment/prepayment, preparing supporting documents for the booking). The Offer is posted on the Website.
1.2. The provisions of this Offer are governed by the legislation of the Republic of Kazakhstan, including the Civil Code of the Republic of Kazakhstan and the Laws of the Republic of Kazakhstan "On Consumer Rights Protection" and "On Tourism Activities", and other regulatory legal acts.
1.3. The subject matter of this Offer is the provision by the Tour Operator of services for booking a tourist product according to the Customer's Booking Request and the reservation (subject to availability) of the tourist product with the Tour Operator and/or third parties (service providers) included in the tourist product.
1.4. The provision of tourist services (tourist service) for the tourist product is carried out exclusively on the basis of a separate written tourist service agreement concluded by the Parties before the commencement of tourist services in the manner and under the conditions stipulated by the legislation of the Republic of Kazakhstan (including Article 17 of the Law of the Republic of Kazakhstan "On Tourism Activities").
1.5. If the Customer books a tourist product for third parties (Tourists), including minors, the Customer confirms that they have legal grounds to act on their behalf and undertakes to ensure that such Tourists are informed of the booking terms, this public offer, and to ensure their consent and proper signing of the written tourist service agreement.
1.6. Messages and information sent by the Tour Operator to the contacts specified in the Booking Request (including e-mail/messengers/telephone) are considered received by the Customer and communicated to the Tourists in the part related to the booking, preparation of documents, and conclusion of a written agreement for tourist services.
2. Obligations of the Parties.
2.1.The Tour Operator undertakes to:
2.1.1. Post on the Website and/or provide to the Customer prior to booking the information about the tourist product necessary for making a booking decision, including information about the tour program, itinerary, expected travel dates, accommodation and meal conditions, the nature of the route, potential risks, as well as other information stipulated by the legislation of the Republic of Kazakhstan.
2.1.2. Receive and process the Customer's Booking Request for the tourist product, verify the availability of booking, and notify the Customer of the confirmation or inability to confirm the booking.
2.1.2. In case of booking confirmation, send the Customer a confirmation of the tourist product booking and/or an invoice for payment (prepayment) in the manner provided for in this Offer.
2.1.3. Prepare and send to the Customer a written tourist service agreement for signing before the commencement of tourist services.
2.2. The Tourist undertakes to:
2.2.1. Provide the Tour Operator with accurate and complete information necessary for booking the tourist product and preparing the written tourist service agreement, including personal data of the Tourists, as well as other information requested by the Tour Operator for booking purposes.
2.2.2. Timely pay the cost of booking the tourist product (security deposit/prepayment) in the manner and within the timeframes established by this public offer.
2.2.3. Acknowledge the terms of this public offer and ensure the signing of the written tourist service agreement before the commencement of Tourist Services.
2.2.4. Immediately notify the Tour Operator of the cancellation of the tourist product booking or of any changes to the data specified in the Booking Request.
2.2.5. Assent that the obligations of the Tour Operator and the Customer related to the provision of tourist services, rules of conduct on the route, accommodation conditions, safety measures, tourist guidelines, safety agreements, and other documents are governed exclusively by the written tourist service agreement and documents executed in fulfillment thereof.
3. Cost of the Tourist Product and Booking Conditions
3.1. The cost of the Tourist Product is determined based on the prices and rates indicated on the Website. The cost of the Tourist Product is nominated in the national currency of the Republic of Kazakhstan – tenge/KZT.
3.2. The Customer selects the Tourist Product on the Website. After completing the selection, the Customer books the Tourist Product by submitting a Booking Request and makes payment for it.
3.3. In the event of an increase in the cost of the Tourist Product by the Tour Operator for objective reasons, the Tour Operator has the right to offer the Customer a proportional price increase for the Tourist Product, and the Customer has the right to make an additional payment within 5 (five) days from the date of notification by the Tour Operator, but no later than 1 (one) business day before the start date of the provision of services under the Booking Request.
3.4. Payment Terms:
3.4.1. Funds paid by the Customer under this public offer constitute a security deposit (prepayment) towards the future conclusion of a written tourist service agreement and subsequent provision of tourist services and are considered received from the moment they are credited to the Tour Operator’s bank account.
3.4.2. The amount and procedure for making the security deposit are determined by the tourist product program and the booking conditions posted on the Tour Operator's Website and/or communicated to the Customer under the Booking Request.
3.4.3. In the event of the Customer (Tourist) canceling the tourist product booking more than 7 (seven) calendar days before the tour (trip) start date, the prepayment made shall be refunded in full less the documented expenses actually incurred by the Tour Operator.
3.4.4. In the event of the Customer (Tourist) canceling the tourist product booking less than 7 (seven) calendar days before the tour (trip) start date, the Tour Operator has the right to retain the amount of actually incurred and documented expenses associated with the booking of the tourist product, the amount of which, as a rule, can be up to 50% of the cost of the tourist product.
3.4.5. In the event of the Customer (Tourist) canceling the tourist product booking 24 (twenty-four) hours or less before the tour (trip) start date, or in the event of the Customer's (Tourist's) failure to appear at the starting point of
the tour (trip), the Tour Operator has the right to retain the amount of documented expenses actually incurred in connection with booking the tourist product, the amount of which may typically be up to 100% (one hundred percent) of the cost of the tourist product.
3.4.6. The Customer confirms that they have been notified that as the tour (trip) start date approaches, the expenses actually incurred by the Tour Operator in connection with booking the tourist product may
increase and reach the full cost of the tourist product due to the application of non-refundable rates and penalties by service providers.
3.4.7. Retention of funds is carried out in accordance with subparagraph 4) of Article 8-1 of the Law of the Republic of Kazakhstan "On Consumer Rights Protection". The remaining funds, if any, are subject to return to the Customer in the manner and within the timeframes established by the legislation of the Republic of Kazakhstan.
3.4.1. Tourist services are considered paid from the moment of receipt of full payment to the Tour Operator's bank account.
4. Liability of the Parties.
4.1. The Parties shall be liable for non-performance or improper performance of obligations under this public offer in accordance with the legislation of the Republic of Kazakhstan and the terms of this public offer.
4.2. The Tour Operator shall be liable exclusively within the scope of obligations assumed under this public offer related to the receipt, processing, and confirmation (or refusal to confirm) of the tourist product booking, as well as with the return of funds in the cases and in the manner stipulated by this offer.
4.3. The Tour Operator shall not be liable for consequences arising from:
4.3.1. the Customer and/or Tourist providing incomplete, inaccurate, or untimely updated information specified in the Booking Request;
4.3.2. errors made by the Customer when completing the Booking Request;
4.3.3. the Customer and/or Tourist's refusal to sign the written tourist service agreement;
4.3.4. the Customer's failure to fulfill the obligation to timely notify of the cancellation of the tourist product booking;
4.3.5. actions of third parties not related to the performance of the Tour Operator's booking obligations.
4.4. Obligations related to the provision of tourist services, their quality, travel safety, insurance, compliance with route rules, the procedure for filing claims regarding tourist services, and other aspects of tourist services are governed exclusively by the written tourist service an agreement for tourist services concluded between the Tour Operator and the Customer in accordance with Article 17 of the Law of the Republic of Kazakhstan “On Tourism Activities”.
5. Insurance.
5.1. Conclusion of a written tourist service agreement and admission of the Customer (Tourist) to participate in the tourist product are possible only if the Tourist has a valid voluntary insurance agreement covering, among other things, medical expenses and other risks associated with the nature of the tourist route.
5.2. The voluntary insurance agreement is concluded by the Customer (Tourist) independently or with the assistance of the Tour Operator after booking and before the commencement of tourist services.
5.3. In the absence of a voluntary insurance agreement, the Tour Operator has the right to refuse to conclude a written tourist service agreement without applying penalties, with the refund of funds under the conditions provided for in this offer.
6. Booking Cancellation Conditions and Termination of Obligations
6.1. The Customer (Tourist) has the right to cancel the booking of the tourist product at any time before the commencement of tourist services by sending the Tour Operator a written notice of cancellation via
email and/or messengers specified by the Tour Operator, or by any other method allowing identification of the sender.
6.2. The date of booking cancellation and, consequently, the cancellation of the booking is considered to be the date of receipt by the Tour Operator of the corresponding notice. If the notice is sent on a non-working day or holiday, the date of receipt is considered to be the next business day.
6.3. In the event of the Customer (Tourist) canceling the tourist product booking, the refund of funds and retention of the Tour Operator's actually incurred expenses shall be carried out in the manner and under the conditions provided for in Section 3.4 of this public offer.
6.4. In the event of non-payment of the security deposit within the established period, the booking is considered canceled at the initiative of the Customer without additional notice from the Tour Operator. The consequences of such cancellation are determined in accordance with Section 3.4 of this public offer.
6.5. Termination of the tourist product booking under this public offer entails termination of the parties' booking obligations, except for the obligations to make mutual settlements.
7. Force Majeure Circumstances
7.1. The Parties shall be released from liability for improper performance or non-performance of obligations under the Agreement in the event of force majeure circumstances. The Parties consider as such fire, flood, earthquake, snow drifts and other natural disasters, mass diseases, military actions of any nature, terrorist acts, strikes, decisions of government bodies, changes in the legislation of the Republic of Kazakhstan or the country of stay or transit of Tourists, as well as restrictions or cancellation of transport links, traffic on the roads and other circumstances that the Parties cannot influence and prevent by reasonable measures. The existence of a force majeure circumstance must be confirmed by the competent authorities. The specified circumstances must be of an extraordinary and unavoidable nature and arise after the conclusion of the Agreement. Upon the occurrence of the specified circumstances, the period for fulfillment of obligations by the Parties under this Agreement may be changed in proportion to the time during which such circumstances will be effective. If these circumstances continue for more than 14 (fourteen) calendar days, each Party shall have the right to refuse to fulfill its obligations under the Agreement, and in this case neither Party shall have the right of compensation from the other Party for possible losses due to force majeure.
8. Use and Transfer of the Customer's and/or Tourist's Personal Data.
8.1. The Customer authorizes the Tour Operator to process their personal data and the personal data of the Tourist and/or Customer, namely surname, first name, patronymic, date of birth, gender, postal address, contact telephone numbers, email address, including collection, systematization, accumulation, storage, clarification (updating, modification), use, distribution (including transfer within the territory of the Republic of Kazakhstan and cross-border transfer), depersonalization, blocking, destruction of personal data, for conducting surveys and research aimed at improving the quality of services, for conducting marketing programs, statistical research. The Customer hereby expresses consent and authorizes the Tour Operator to process their personal data to inform the Customer and (or) the Tourist about promotions held by the Tour Operator and the discounts provided, as well as to send holiday greetings to the Customer and (or) the Tourist by means of direct contact with the Customer and (or) the Tourist using various means of communication, including, but not limited to: mailing list, e-mail, telephone (including mobile), facsimile communication, the Internet.
8.2. The Customer and/or the Tourist agrees that, if necessary for the implementation of the purposes specified above, his/her personal data received by the Tour Operator may be transferred to third parties, to whom the Tour Operator may entrust the processing of the Customer's and/or the Tourist's personal data on the basis of an agreement concluded with such persons, subject to compliance with the requirements of the legislation of the Republic of Kazakhstan on ensuring by such third parties the confidentiality of personal data and the security of personal data during their processing.
8.3. The consent given by the Customer and/or Tourist for the processing of their personal data may be withdrawn by sending written statements to the Tour Operator. The consent of the Customer and/or Tourist to the processing of his/her personal data is considered revoked after 10 (Ten) working days from the date of receipt of the application by the Tour Operator, unless a later date is specified in the application.
9. Miscellaneous.
9.1. This public offer is considered accepted and comes into force from the moment the Customer performs the actions specified in this offer indicating its acceptance.
9.2. The Customer confirms that prior to accepting this public offer, they have reviewed its terms, understand them, they correspond to their will, and are accepted voluntarily and in full.
9.3. This public offer is a live document. The version of the public offer in effect at the time of its acceptance by the Customer applies to the relationship between the Tour Operator and the Customer.
9.4. The terms of the written tourist service agreement concluded between the Tour Operator and the Customer in accordance with Article 17 of the Law of the Republic of Kazakhstan "On Tourism Activities" shall prevail over the provisions of this public offer in the event of a conflict.
9.5. Invalidation of any provision of this public offer does not entail the invalidity of the whole offer.
10. Dispute Resolution Procedure.
10.1. All disputes and disagreements arising between the Tour Operator and the Customer in connection with this public offer, the Parties will seek to resolve through negotiations and/or by sending written claims.
10.2. If no agreement is reached, the dispute shall be resolved in court in accordance with the legislation of the Republic of Kazakhstan at the location of the Tour Operator, unless otherwise provided for by the mandatory rules of the legislation of the Republic of Kazakhstan.
11. Legal Address and Details of the Tour Operator:
070908, Republic of Kazakhstan, East Kazakhstan Region,
Katon-Karagay District, Katon-Karagay Village, Moldagulova Street 39A
